PLAYON GAMES Terms of Service

Last Updated: 29 December 2025

These Terms of Service explain the rules that apply when you use Playon Games Limited's website, apps, and services. By accessing or using them, you agree to be bound by these terms. In this document, "the Company" means Playon Games Limited and any related organizations, such as its affiliates, parent companies, subsidiaries, licensors, licensees, and business partners. When we say "we," "us," or "our," we are referring to all of these entities together.

Acceptance of Terms

These Terms of Service explain the conditions under which you may use our applications and services. They form a legally binding agreement between you and the Company (as defined above). By downloading, installing, or using any of our applications, or by accessing any services made available through them (together, the "Services"), you confirm that you have read, understood, and agreed to these Terms. If you do not agree, please do not use the Services. By continuing to use the Services, you also confirm that you have reviewed and understood our Privacy Policy.

Important information about dispute resolution:
These Terms include provisions that require most disputes between you and the Company to be resolved through individual arbitration rather than in court. This means you waive the right to bring or participate in a class action lawsuit and the right to have claims decided by a judge or jury, except where small claims court applies. Additional details are provided in Section 18. You may have the option to opt out of the arbitration and class action waiver as described in that section.

We may update or revise these Terms from time to time by posting the updated version within the application or other parts of the Services. When you continue to use the Services after changes are posted, you are agreeing to the updated Terms. We will make reasonable efforts to inform you of significant changes. If you do not agree with the revised Terms, your only option is to stop using the Services. The Company may also change, suspend, or discontinue any part of the Services at any time, for any reason, without prior notice or liability to you.

Privacy

When you use our Services, we collect and use certain personal information from you and your device as described in our Privacy Policy for the applicable Service. This may include sharing information as outlined in that policy. By using the Services, you confirm that you have read and understood the relevant Privacy Policy and agree to the data practices described in it.

Eligibility

You may use the Services only if you are at least 18 years old and have a valid email address linked to your account. We may ask you to provide proof of your age to confirm eligibility. If you do not meet these requirements, your account may be closed and any Virtual Items associated with your account, including Loyalty Points, may be lost.

License to Use the Services

To use the Application, you must have a compatible device. We do not guarantee that the Application will work on every device. Subject to your compliance with these Terms and our Privacy Policy, we grant you a limited, personal license to download, install, and use the Application on a single device registered to your account. We also grant you a limited, personal license to access and use any related Services that are not part of the Application itself.

This license is non-exclusive, non-transferable, and revocable, and it is provided solely for your personal, non-commercial entertainment use. You may not use the Services in any way that is unlawful in your location. You are not permitted to modify, copy, reverse engineer, disassemble, rent, sell, sublicense, or transfer the Application, interfere with its security features, or remove any copyright or ownership notices.

From time to time, we may release updates or new versions of the Application, which may be installed automatically on your device. By continuing to use the Application, you agree to receive these updates and understand that these Terms apply to all updated versions. The Application is licensed to you, not sold, and all ownership rights remain with the Company and its licensors. Please note that standard data or usage charges from your mobile or internet provider may apply.

Virtual Items

While using the Services, you may be able to earn or purchase virtual items, credits, or points (collectively, "Virtual Items"). These Virtual Items are part of the Service experience and are provided solely for use within the Services. They are not real-world currency or property, and you do not own them. Instead, when you obtain Virtual Items, you receive a limited right to use the related in-service features.

Except where required by law, Virtual Items cannot be refunded, transferred, traded, or exchanged. This applies even if your account is closed or the Services are changed or discontinued.

You may not sell, trade, or transfer Virtual Items outside of the Services, or attempt to exchange them for real money or anything else of value, unless we have given you written permission. Any unauthorized transaction is invalid and may result in the suspension or termination of your account.

We may adjust the prices of Virtual Items, change how many points are needed to obtain them, limit how many you can purchase, or decline a transaction at any time. We are not responsible for any losses or changes that result from such adjustments.

If Virtual Items are lost due to unauthorized access to your account, such as hacking or phishing, we may choose to replace them at our discretion after reviewing the situation. We are not otherwise responsible for losses caused by unauthorized activity.

All content available through the Services, including Virtual Items, is owned by or licensed to the Company. You do not acquire any ownership rights in Virtual Items or other content, whether earned or purchased.

No Real-World Value

All virtual goods, tokens, points, and similar items offered through our Services are for entertainment purposes only. They have no real-world monetary value and may not be used for any purpose that involves real-world financial or tangible value.

Third-Party Providers

Some features of the Services rely on third-party providers and partners. These partners may change, suspend, or discontinue their programs or services, in whole or in part, at any time and for any reason. By using the Services, you acknowledge that the Company is not responsible or liable for any actions or decisions made by these third-party providers.

The Services currently use the following third-party tools and software development kits (SDKs), each governed by its own terms:

Bugly SDK - Terms available on the Bugly website,https://bugly.qq.com/v2/contract.

Facebook SDK - Terms available on the Facebook Developers platform, https://developers.facebook.com/terms/dfc_platform_terms/

LiveChat SDK - Terms available on the LiveChat website, https://www.livechat.com/legal/

We encourage you to review the applicable terms of these third-party providers to better understand how their services operate.

Account Termination

We may suspend or close your account, or limit your access to the Services, at any time and without prior notice, including if you violate these Terms or for other operational or legal reasons. If your account is terminated, you will no longer be able to access the Services, your user content, Virtual Items, or Rewards, and any Loyalty Points associated with your account will be lost. We may choose to keep certain user content after termination, but we are not required to do so.

You may stop using the Services and cancel your account at any time by discontinuing use of the Application or Services. We are not responsible for any loss or impact that results from the termination or cancellation of your account, including the loss of Virtual Items or Loyalty Points.

User Content and Feedback

Some parts of the Services allow you to post or share messages, comments, or other materials, such as in forums, blogs, or chat features ("User Content"). Please be aware that anything you share may be visible to others and should not be considered confidential. If you have private or sensitive information, you should not post it through the Services. We are not responsible for how you or other users use, share, or misuse any User Content.

When you post User Content, you give us a worldwide, ongoing, non-exclusive, transferable, and royalty-free right to use, display, copy, modify, adapt, and distribute that content as part of operating and providing the Services. You continue to own your User Content, but you are responsible for it and must ensure that you have all necessary rights to share it. You also confirm that your User Content does not violate any laws or infringe on the rights of others.

We do not routinely monitor or review User Content and do not guarantee its accuracy, quality, or reliability. User posts and messages reflect the views of the individuals who create them and are not endorsed by us. By using the Services, you understand that you may encounter content that you find inappropriate or objectionable, and you agree that you are responsible for how you interact with such content. We are not liable for User Content or for any loss or damage that may result from it, including delays in removing content.

We may, at our discretion, remove, restrict, edit, move, or delete User Content at any time, with or without notice, for any reason. We are not required to remove content unless the law requires us to do so.

We welcome your ideas, comments, and suggestions for improving the Services ("Feedback"). If you provide Feedback, you agree that we may use it freely and exclusively, without compensation to you, and that all rights to such Feedback, including intellectual property rights, belong to us. If needed, you agree to assist us in securing and protecting those rights.

Rules for Using the Services

By using the Services, you confirm that you are legally allowed to do so and that you agree to follow these Terms, all applicable laws, and reasonable community standards. You agree to use the Services honestly and responsibly, and not to engage in fraud, abuse, or bad-faith behavior toward the Company or other users.

If we determine that you have violated these Terms, acted unfairly, or behaved in a way that disrupts the community, we may take action at our discretion. This may include adjusting or removing Loyalty Points, limiting your access to the Services, or suspending or closing your account.

To help keep the Services safe and enjoyable for everyone, you agree that you will not:

(1) Use or access the Services if you are under 18 years old.

(2) Use the Services from a country subject to U.S. trade restrictions or if you are listed on applicable government sanctions lists.

(3) Use the Services for commercial purposes, for the benefit of a third party, or in any way that violates these Terms.

(4) Access or attempt to access non-public areas of the Services, Company systems, or the systems of our partners or providers.

(5) Test, probe, or attempt to bypass any security or authentication measures.

(6) Circumvent or interfere with any technical protections used to operate or secure the Services.

(7) Use the Services on platforms or through tools that we have not authorized.

(8) Post or share any content that is illegal, misleading, fraudulent, offensive, discriminatory, violent, harmful, or that infringes on the rights of others, including intellectual property or privacy rights.

(9) Disrupt the experience of other users, interfere with gameplay or service performance, or increase operational costs for others.

(10) Manipulate or attempt to bypass game rules, reward systems, or Service limitations.

(11) Upload or transmit viruses, malware, or other harmful software.

(12) Send spam, unsolicited promotions, or other unauthorized communications.

(13) Create fake identities, multiple accounts, or accounts on behalf of others, or attempt to bypass reward or loyalty limits.

(14) Collect or attempt to collect private information from other users, including login or financial details.

(15) Use tracking, data-collection, or monitoring tools without our permission.

(16) Create, use, distribute, or disclose cheats, bots, automation tools, hacks, mods, or other unauthorized software.

(17) Take advantage of bugs or errors to gain an unfair advantage or share such exploits with others.

(18) Use Virtual Items in violation of these Terms, including selling, transferring, or obtaining them fraudulently.

(19) Transfer, sell, rent, or share your account or Virtual Items without our written permission, or use an account that was transferred without approval.

(20) Engage in payment fraud or interfere with advertising or tracking systems.

(21) Intercept, interfere with, or disrupt communications between users and the Service.

(22) Encourage or help others engage in any prohibited behavior listed above.

(23)Violate any applicable law or regulation.

Intellectual Property

The Services and all related content are protected by intellectual property laws. Except as expressly allowed under these Terms, all rights to the Services, including software, designs, text, graphics, and other content, belong exclusively to the Company or its licensors.

You agree that you will not:

(1) Copy, modify, reverse engineer, decompile, or attempt to extract source code from any part of the Services without our prior written permission.

(2) Display, frame, mirror, or reproduce any part of the Services without authorization.

(3) Create derivative works based on our content or intellectual property.

(4) Rent, lease, sell, sublicense, or otherwise provide access to the Services or their content to others.

(5) Use or reproduce any Company or third-party trademarks or logos without the owner's prior written consent.

Links to Third Party Sites

The Services may contain links to websites or resources that are not owned or controlled by the Company. We are not responsible for the availability, accuracy, or content of these external sites, nor for any products, services, or materials they provide. Linking to a third-party site does not mean that we endorse or approve it. Your use of any third-party website is entirely at your own risk, and you are responsible for any consequences that may arise.

DMCA Copyright Notices

If you believe your copyrighted work is being used on our Services without permission, you can submit a notification under the Digital Millennium Copyright Act (DMCA) to our Designated Agent. To be valid, the notice should include:

(1) Identification of the copyrighted work(s) you believe are being infringed.

(2) Identification of the material that is claimed to infringe, along with enough information to locate it.

(3) Your contact information, including address, phone number, and email.

(4) A statement that you believe in good faith that the use of the material is unauthorized.

(5) A statement that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

(6) A physical or electronic signature of the person authorized to act on behalf of the copyright owner.

You can submit DMCA notifications to our Designated Agent at linjieqiong@playonstudio.com. Failure to provide all required information may prevent us from acting on your notice. Please note that knowingly submitting false claims can lead to legal liability under U.S. law.

Updates and Maintenance

We may update or improve the Services at any time, with or without prior notice. Some updates may require your acceptance, and you might also need to update third-party software to continue using the Services. Periodic maintenance may temporarily affect the availability of certain features. If you encounter problems while using the Services, including issues related to your account, you can report them to us as they occur.

Dispute Resolution and Arbitration

If you live in the United States or another jurisdiction that allows arbitration, you and the Company agree that most disputes between us will be resolved through binding arbitration instead of court proceedings, unless stated otherwise in these Terms.

What arbitration means:
Arbitration is a private process where an independent third party (arbitrator) resolves disputes. By agreeing to arbitration, you give up your right to go to court, have a trial by judge or jury, or participate in class-action lawsuits. The arbitrator can award the same remedies as a court, including damages and attorney fees. You have the option to opt out of arbitration when first agreeing to these Terms, keeping your right to go to court. If you previously agreed to arbitration, you can only opt out of updates to the arbitration process; the prior Terms still apply.

Disputes covered:
A "Dispute" includes any disagreement, claim, or controversy between you and the Company arising from your use of the Services. This includes issues related to contracts, laws, regulations, negligence, fraud, or any other legal theory. It also covers questions about the validity or scope of this arbitration provision (except the Class Action Waiver). "Dispute" is defined broadly to ensure it applies to all potential claims, including those brought on your behalf by others.

Agreement to Arbitrate and Waiver of Jury Trial

By agreeing to these Terms, you and the Company both accept that disputes between you and the Company-whether they relate to past, current, or future issues-will be resolved exclusively through binding arbitration. This means that you give up your right to a trial in court, including a trial by jury, and you also waive the right to participate in any class action or representative lawsuit.

In other words, instead of going to court, disputes will be decided by a neutral third-party arbitrator. Some legal rights available in court, such as certain types of appeals or discovery, may be limited or not available in arbitration.

Class Action Waiver

You and the Company also agree that all claims in arbitration must be handled individually, not as part of a class, collective, or representative action. This means you cannot join a class action or pursue claims on behalf of other people, and the arbitrator cannot combine multiple individual claims unless both you and the Company agree after arbitration has started.

Any remedies, like injunctions or declaratory relief, can only be awarded to you personally, and only to address your specific claim.

If there is a legal question about whether this Class Action Waiver is enforceable, that question must be resolved in court, not by an arbitrator. If a court finds that the waiver is unenforceable for a specific claim or remedy, that particular claim may proceed in court. However, the waiver will still apply to all other claims or remedies in arbitration to the fullest extent allowed by law.

Pre-Arbitration Claim Resolution

Before starting arbitration, you must give the Company a chance to resolve any dispute. Both you and the Company agree to act in good faith during this process. To start, you must send a written notice to linjieqiong@playonstudio.com with the following details:

(1) Your full name and address;

(2) A clear description of your claim;

(3) The name of the Application or Service involved;

(4) Your numerical User ID for each Application or Service;

(5) A description of the dispute and the specific resolution or relief you are seeking;

If the Company does not resolve the dispute within 45 days of receiving your notice, you may proceed with arbitration.

Arbitration Procedures

If a dispute is not resolved through the pre-arbitration process, either you or the Company may submit it to the Hong Kong International Arbitration Centre (HKIAC).

Key points about arbitration:

(1) Arbitration will take place in Hong Kong and will follow the UNCITRAL Arbitration Rules.

(2) Proceedings will be conducted in English, and Hong Kong law will apply.

(3) The arbitrator's decision is final and binding for both parties.

(4) You cannot file for arbitration after the legal time limit (statute of limitations) for your claim has passed.

Severability: If any part of this arbitration provision (except the Class Action Waiver) is found unenforceable, that part will be removed, and the rest will remain valid. If the Class Action Waiver itself is found unenforceable, the entire arbitration provision will not apply, and disputes will be resolved in court.

Continuation: This arbitration provision continues to apply even if your account is closed or you stop using the Services.

Disclaimer of Warranties

The Services, including the Application and all content provided, are offered "as is". The Company and its partners, affiliates, officers, directors, employees, agents, and licensors (collectively, the "Company Parties") make no guarantees regarding:

(1) Suitability for your purposes

(2) Continuous, secure, or error-free operation

(3) Accuracy, completeness, or reliability of content or materials

(4) Quality of any products, services, or content obtained through the Services

You are responsible for all interactions with other users or individuals you meet through the Services. The Company does not verify user statements or backgrounds, nor does it guarantee users' behavior or compatibility. You should take reasonable precautions when interacting with other users, especially if meeting in person.

Some jurisdictions may not allow disclaimers of certain warranties, so parts of this section may not apply in those locations.

Limitation of Liability

You agree that, to the maximum extent allowed by law, using the Services, including the Application, is at your own risk. The Company and its partners, affiliates, employees, agents, and licensors (collectively, the "Company Parties") are not liable for any indirect, special, incidental, or consequential damages. This includes, but is not limited to:

(1) Lost profits, data, or goodwill;

(2) Service interruptions or system failures;

(3) Costs for replacement products or services;

(4) Personal or emotional injuries arising from your use of the Services.

This also covers any issues related to communications, interactions, or meetings with other users or individuals you meet through the Services. These limits apply regardless of the legal theory, including breach of contract, negligence, product liability, or other claims-even if the Company Parties were aware of the possibility of such damages.

The total liability of the Company Parties for any claim arising from your use (or inability to use) the Services or content is limited to $500. These limits are a key part of the agreement between you and the Company. Some jurisdictions may not allow limitations on certain types of damages, so these rules may not apply everywhere.

Indemnity

You agree to protect, defend, and hold harmless the Company Parties from any claims, damages, losses, or legal expenses resulting from:

(1) Your use or misuse of the Services;

(2) Violations of these Terms;

(3) Your User Content;

(4) Breaches of any representations, warranties, or promises you make in these Terms.

The Company may take control of defending any claim at your expense, and you agree to cooperate with that defense. The Company will make reasonable efforts to notify you of any such claims. These obligations survive even after your account is closed or your access to the Services ends.

Entire Agreement

These Terms are the complete and exclusive agreement between you and the Company regarding the Services. They replace any previous agreements or understandings, whether written or oral.

Assignment

You may not transfer or assign these Terms to anyone else without the Company's prior written permission. Any attempt to do so without permission will be invalid. The Company may assign or transfer these Terms at its discretion. These Terms remain binding on all parties, including successors and permitted assigns.

Notices

Any required or allowed notices, including updates to these Terms, will be provided in writing. The Company may deliver notices:

(1) By email to the address linked to your account or Facebook login (effective when sent), or

(2) By posting on the Services (effective when posted).

California Consumer Notice

If you are a resident of California, you have specific consumer rights under California Civil Code section 1789.3. The Services are provided by Playon Games Limited. For any questions or complaints about the Services, you can contact us via email at linjieqiong@playonstudio.com.

Force Majeure

The Company is not responsible for delays, interruptions, or failures to provide the Services caused by circumstances beyond its reasonable control. These may include:

(1) Natural events (e.g., storms, floods, fires);

(2) Epidemics or pandemics;

(3) Acts of terrorism or foreign enemies;

(4) Network or satellite failures;

(5) Government actions, trade disputes, or regulations;

(6) Any other events outside the Company's control.

Waiver and Severability

If the Company does not enforce any part of these Terms at any time, it does not waive the right to enforce it in the future. Any waiver must be in writing and signed by an authorized Company representative.

If any part of these Terms is found to be invalid or unenforceable, that part will be applied to the maximum extent allowed by law, and the rest of the Terms will remain fully effective.

Subscription Terms

Playon Games Limited may offer subscription services for certain games, which include recurring payments for Services or Virtual Items. By subscribing, you:

(1) Enter a periodic subscription agreement with Playon Games Limited

(2) Authorize recurring charges at the stated rate

Subscriptions automatically renew unless you cancel or we terminate them. Prices, charges, and subscription offerings may change, and any changes will be communicated in advance.

Subscriptions are processed through platforms like Apple or Google, which handle payments and cancellations. Payments already processed cannot be refunded, and no credits are provided for partially used subscription periods. Promotional items may be offered but are not included in ongoing subscriptions.

For more information about subscriptions, please review our Terms of Service and Privacy Policy, or contact our customer support team.

Section Titles

Headings in these Terms are provided for convenience only and do not have any legal effect.